Terms of Service

The Services are operated by Work For This Company LLC, doing business as SatoraAI ("Company").

If you use the Services on behalf of an organization, you represent you have authority to bind that organization and these Terms apply to the organization.

Contact: submit a ticket at /support.

You must be able to form a legally binding contract to use the Services. The Services are not directed to children under 13.

• Satora is a coaching support platform intended for reflection, analysis, drafting, and practice development.
• No professional advice: the Services do not provide medical, mental health, legal, tax, or financial advice, and do not provide professional certification.
• Not therapy: the Services are not a substitute for therapy, counseling, diagnosis, or treatment.
• No guarantees: outputs may be incomplete, incorrect, or inappropriate for your situation. You must verify outputs before relying on them, and you are responsible for your decisions and actions.

Some features or plans may be offered as beta, preview, early access, or free offerings. These are provided to allow you to explore the Services while we continue to evolve them.

• No guarantee of permanence: free access, beta features, limits, or pricing may change, be restricted, or be discontinued at any time.
• Changes during beta: beta or early access features may be modified, removed, or replaced and may not operate as intended.
• Future pricing: access to free or beta features does not guarantee continued free access when pricing or plans change.
• No reliance: you should not rely on beta or free features for mission-critical workflows or data storage.

• Account security: keep your credentials confidential and notify us of unauthorized use.
• Compliance: you are responsible for complying with all applicable laws, regulations, and professional standards (including client consent, confidentiality, and recordkeeping requirements in your jurisdiction).
• Client data: if you upload or process information about another person, you represent you have the rights and permissions to do so and that doing so is lawful.
• Appropriate use: you are responsible for how you use outputs and for any outcomes resulting from your use.

You agree not to:

• Use the Services for unlawful activity or to violate others’ rights.
• Upload content you do not have the right to share (including confidential or proprietary materials without authorization).
• Attempt to probe, scan, or compromise the security of the Services, or bypass plan limits and safeguards.
• Use the Services to generate or distribute malware, spam, or abusive content.
• Use the Services in a way that violates third-party terms (including platform rules) or professional confidentiality duties.

You retain ownership of content you submit to the Services ("User Content"). You grant the Company a limited license to host, store, process, and display User Content solely to provide and improve the Services, enforce these Terms, and comply with law.

You are responsible for your User Content and for ensuring you have the rights to submit it. Do not submit sensitive information you do not want processed.

Some features use automated processing to generate outputs based on your inputs. Outputs are generated for informational and drafting purposes and may require review and editing. You are responsible for verifying accuracy, compliance, and suitability.

The Services are not designed for HIPAA-regulated data. Please do not submit protected health information.

We may send you transactional emails related to your account and the Services (for example: verification, security notices, receipts, billing notices, and important service-related announcements).

If you opt in, we may also send marketing emails (for example: product updates, tips, and offers). You can unsubscribe from marketing emails at any time using the link in the email (and we will honor opt-out requests as required by law).

Paid plans are billed through our payment processor. Prices, billing cycles, and included features are shown at checkout.

• Renewals: subscriptions renew automatically until cancelled.
• Cancellations: you can cancel in the billing portal; access generally continues through the current paid period.
• Refunds: unless required by law, fees are non-refundable. If you believe a charge is in error, contact Support promptly.

The Services, including software, design, and trademarks, are owned by the Company or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Services except as expressly permitted.

You may stop using the Services at any time. We may suspend or terminate access if we reasonably believe you violated these Terms, pose a security risk, or if required by law.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE NOT PAID).

You agree to defend, indemnify, and hold harmless the Company and its owners, affiliates, officers, employees, and agents from and against claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from (a) your use of the Services, (b) your User Content, or (c) your violation of these Terms or applicable law.

We strive to make the Services accessible. If you encounter accessibility barriers, please submit a support ticket and we’ll work to address the issue.

This section is informational and does not create a guarantee that the Services will meet every accessibility standard in all circumstances.

These Terms are governed by the laws of the state where the Company is organized, without regard to conflict of laws principles. Any dispute will be brought in the courts located in that state, unless applicable law requires otherwise.

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the “Last updated” date. Your continued use of the Services after changes become effective means you accept the updated Terms.

For questions about these Terms, submit a support ticket.